Frequently Asked Questions
Everything you need to know about our premium PVC home solutions.
What makes Truly PVC products different from traditional materials?
Our products are engineered for maximum durability, offering superior resistance to moisture, termites, and warping compared to traditional wood, making them ideal for long-term home use.
How long does shipping take for large panels and fixtures?
Standard orders are processed within 2-3 business days. Depending on your location, delivery typically takes 5-7 business days via our specialized freight partners to ensure no damage occurs during transit.
Do you offer a warranty on your home installation products?
Yes, all Truly PVC products come with a comprehensive 10-year limited warranty against manufacturing defects, discoloration, and structural failure under normal residential use.
Can I return items if they don't fit my space?
We accept returns within 30 days of delivery, provided the items are in their original packaging and have not been cut or installed. Please note that custom-sized orders are final sale.
Are Truly PVC products environmentally friendly?
Sustainability is a priority for us. Our PVC materials are 100% recyclable, and our manufacturing process focuses on minimizing waste and reducing carbon emissions compared to traditional timber harvesting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger home renovation projects.